Refund & Returns Policy

Last Updated: June 2026

At Childish Clothing UK, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Returns Policy carefully before initiating a return request.

Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in its original condition.
  • The item is returned in its original packaging.
  • The return request is submitted within 30 days of receiving your order.
  • The product is free from signs of wear, washing, or damage caused by the customer.

To be eligible for a return, proof of purchase or order confirmation may be required.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale
  • Gift cards
  • Personalized or custom-made products
  • Items that have been worn, washed, or damaged after delivery
  • Products returned without original packaging

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your payment provider.
  • Please allow 5–10 business days for the refund to appear in your account after approval.

Exchanges

We only replace items if they arrive defective, damaged, or if you receive the wrong product.

For exchange requests, please contact our support team with:

  • Your order number
  • Photos of the item received
  • A brief explanation of the issue

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include clear photos of:

  • The item received
  • The packaging
  • Any visible damage

This allows us to investigate and provide a suitable resolution as quickly as possible.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  • Original shipping charges are generally non-refundable unless required by applicable law.
  • We recommend using a tracked shipping service when returning items.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.
  4. If you still have not received your refund, contact our support team.

Order Cancellation

Orders may be cancelled before they are processed or shipped.

If your order has already been dispatched, you may need to follow the standard return procedure after delivery.

Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Email: admin@childishclothing.co.uk

Our support team will be happy to assist you and provide guidance throughout the return process.

Thank you for shopping with Childish Clothing UK. We appreciate your trust and support.